Support

Need help with Ascend? Email kitakitsune@kitakitsune.dev — we usually reply within 2 business days.

Common questions

Steps aren't syncing?Check Settings → Privacy & Security → Health → Ascend and make sure step reading is allowed, then pull to refresh on the Today tab.

Why did I earn fewer coins than steps? Rewards are verified server-side: daily caps, anti-fraud checks, and an earn multiplier based on corroborating Health data all apply.

When can I withdraw? On-chain withdrawals are coming soon. Your balance keeps accruing and your linked address will be used once withdrawals open.

Delete my account?Profile → Delete account, or email us and we'll handle it.